BongaCams Frequently Asked Questions

BongaCams Site and Rules

What is BongaCams?

BongaCams is an online video network connecting men and women from all over the world through high-speed live video chat with full audio support.

When you first arrive at our site, you will only be granted guest privileges. This means that every time you enter a chat room, you will be given a random nickname, such as "Guest9505".

Unfortunately, guests are not allowed to chat, so the logical thing to do would be to register for free. All you need to do is choose a username and password and enter your e-mail address for verification. Your username will become your nickname. After you have logged in, you can change it to any other name. This will be your free lifetime membership at BongaCams, meaning that you can come back any time you want.

Once you login to your free account, you will have access to a variety of features. We only ask you to register, so we can keep a friendly community.

BongaCams FAQ

Are all BongaCams webcams live?

Yes, they are, all BongaCams models perform live in their chat rooms.

I have a smartphone, can I see BongaCams live chat on my mobile?

Yes, you can. BongaCams can be watched in your mobile browser just as well as on your laptop or PC, just type in bongacams.com on your smartphone and wait for the website to load. You can then enjoy our live models' performances anywhere you go as long as you have Internet connection.

BongaCams FAQ

What happens in a private /full private chat?

The private chat allows you to communicate with any model you like one-on-one and face-to-face without worrying about other members who might take the model’s attention away from you. Even though Spy mode allows other members to view everything that happens during a private show, direct communication with the model is only reserved for the private chat participants. All you need to do to invite a model to a private chat is click the Private Chat button, choose PRIVATE CHAT from the list, and click START. The price of a private chat is 30 Tokens per minute. The full private chat is very similar to the private chat mode – the main difference is that it provides full confidentiality and does not allow other members to view your interaction with the model. In order to start a full private chat, you need to visit the model’s chat room, click the Private Chat button, choose FULL PRIVATE CHAT from the list, and click START. The cost of a full private chat is 45 tokens per minute. You can exit the private chat/full private chat mode any time you wish by clicking STOP SHOW, it can also be stopped at the model’s request.

Note: The private /full private chat ends automatically when you run out of tokens.

BongaCams FAQ

What is the Spy/Voyeur chat exactly?

Spy/Voyeur mode allows members to watch private and group chats and read all the conversations, but does not allow them to communicate with the models performing there. To switch to Spy/Voyeur mode, you need to open the Spy Mode tab on the main page and choose the chat room you like. The price of Spy mode is 7 tokens per minute. You can exit Spy mode any time you wish by clicking STOP SHOW.

Note: The service ends automatically when you run out of tokens.

What is the group chat feature?

The group chat makes it possible for two or more members to interact with the model in a private room at the same time. Other members can also watch group shows in Spy mode, but will be unable to contact the model or take her attention away from the group chat participants. Any member can go into the group chat mode by clicking the Group Chat button in the model’s chat room or by joining an ongoing group chat by clicking the Join Group Chat button. A group chat can also be initiated by the model. The cost of a group chat is 15 tokens per minute. You can exit the group chat mode any time you wish by clicking STOP SHOW, it can also be stopped at the model’s request.

Note: The group chat ends automatically when you run out of tokens.

BongaCams FAQ

What is the Tip feature?

The Tip feature is just a way for members to transfer tokens to the model's account. Tips are 100% optional, they are not compulsory to be given. Some members like to give tips after a private chat, while other members prefer to give tips to the model while she is in a public chat for simple personal requests or just to be nice. Whether (or how) you use the Tip feature is entirely up to you. Tips are gifts, not bribes, so please do not send tips to demand something in return, that is not fair to the models.

BongaCams FAQ

How do I chat privately with models?

Premium Members can send private messages to the models any time. Simply click the model's name in the chat users list with your left mouse button, select Private Message, and a private message window will open with the selected model. You can also click any member's name to send them private messages.

Additionally, you can use our Message Centre feature to send longer private messages to models and members. Feel free to use whichever method you enjoy more.

BongaCams FAQ

How do I show my own webcam to the models?

Premium members can turn on their own webcam any time and show it to models or other members, absolutely for free. Just click the Start Your Webcam link in the top-right corner of the website to start your webcam.

BongaCams FAQ

What are the rules here?

Our simple goal here is to have as few rules as possible. We want members and models to have fun, be themselves, and not worry about arbitrary rules. We provide powerful tools to both models and members so that no-one has to interact with someone they do not like. Models have full control over their chat rooms and can kick anyone out for any reason. They can also block members they do not like for any reason. If you do not want to be on the models' black list, do not ask them to do anything via Skype, telephone, messaging apps, or any other way of communication. Members have access to the Ignore List and can easily ignore any member or model.

We only require that our Members do not do anything illegal or overly disruptive within our community as a whole. Here are some examples:

  • Please do not do anything illegal.
  • Please do not post inappropriate or pornographic links or images (this is not a porn site).
  • Please do not use degrading, inflammatory, or racist language.
  • Please do not intentionally disrupt chat rooms (e.g., flooding, spamming, etc.).
  • Please do not intentionally annoy other members or models.
  • Please do not post personal or private information about other models or members.
  • Please do not create usernames with the purpose of impersonating or harassing members, models, or administrators.
  • Please do not claim to be a moderator, administrator, or any other employee of this website.

It is helpful to remember that there are real people on this website and if you do not usually do or say something to someone at a restaurant or bar, why would you do it here?

We also suggest you to get acquainted with our Terms And Conditions Of Use.

A model or a member was rude to me. Kick them out!

On this website, we allow for a great deal of freedom and expression. This is a place where models and members can be themselves.

Unlike other sites, we do not impose restrictions on speech or behaviour, and we do not force the models to act in a certain way to please the members (or the other way around).

Telling the mоdels or members how to act would take away the honest and real interaction on this site. It would make this site phony and boring.

Above all, it is important to remember that behind the keyboard there are genuine people, with genuine emotions, moods, fears, etc. People have bad days, a few too many drinks, miscommunications (especially online), and some people are just nicer than others.

We are NOT here to play a school teacher. We encourage you to use the Ignore feature to ignore anyone that you do not want to interact with.

I have not seen a certain model online. Where is she?

Models on our site do not have to work on a schedule, so they generally come and go as they please. We do not know why certain models are not online nor when they will be back.

I was not satisfied with a show in the private chat. Can I get a refund?

If you were unsatisfied with the model's performance in the private chat or had some kind of technical issues, please contact our customer support at support@bongacams.com and describe your problem.

P.S. Before asking for a refund, keep in mind that models are not obliged to fulfil all your requests.

I have other issues or questions. What do I do?

If you experience ANY problems at all with our site, please do not hesitate to contact us right away. We are around nearly 24 hours a day and will help you with your issue instantly! Live support: support@bongacams.com.

Information on prices and Token purchases

How much does it cost? What is a token?

The only things that cost money on our site are tokens used for private, group, and spy shows as well as tips. Remember that premium membership on our site is absolutely free and granted to your account automatically with your first token purchase. You keep your premium membership forever even if you never purchase tokens again.

You can purchase tokens in various ways. We try to build in a discount for larger purchases. Here are the current token prices and payment methods that we offer:

Maksu luottokortilla

  • 19 polettia $2.99 (~$0.16 per poletti)
  • 58 polettia $7.99 (~$0.14 per poletti)
  • 149 polettia $19.99 (~$0.13 per poletti)
  • 265 polettia $29.99 (~$0.11 per poletti)
  • 471 polettia $49.99 (~$0.11 per poletti)
  • 696 polettia $74.99 (~$0.11 per poletti)
  • 4500 polettia $499.00 (~$0.11 per poletti)
  • 8990 polettia $990.00 (~$0.11 per poletti)

Verkkopankkisiirto

Pienin mahdollinen osto on $50.00 ja sillä saat 500 polettia. Jos siirrät rahaa enemmän kuin $50.00, saat ylittävällä summalla poletteja hintaan $0.10 per poletti (Jos maksat esimerkiksi 360.00 €, saat 3600 polettia)

Once you have tokens on your account, you can take model to a private show or if the model is in a private show already, you can spy on it using our Voyeur Show feature. You can also initiate or join a group show or send the model a tip.

Private shows cost 30 tokens per minute. That means that if you want to stay in private for 5 minutes, you will need 150 tokens.

Voyeur shows cost one-fourth of a private show, or 7 tokens per minute. That means that if the model is in private for 5 minutes and you are spying on her show the whole time, it will cost you 35 tokens.

How to pay?

Payment with VISA or MasterCard Credit Card

  • You can load your account here.
  • Always and only pay on our payment page. Otherwise, your account may be blocked.
  • To make the payment, you will be directed to the encoded EPOCH payment page.
  • Do not use the browser’s Back button. It is an incorrect action and can result in your account being blocked.
  • If you have problems or questions regarding payment with a credit card, contact our customer support: support@bongacams.com.

Payment via SMS

  • You can load your account here.
  • Choose the suitable package and country if it is displayed incorrectly. If the list does not include your operator or region, you cannot load your account via SMS at that moment.
  • Carefully check the text of the message and the recipient’s number. Unfortunately, we cannot compensate you for sending a wrong text.
  • After sending the text, you will receive a message with a generated code. Remember that generating and sending the code takes time. Contact our customer support only when you have not received the code in 30 minutes after the payment.
  • The received code must be entered into the field on the payment page. After that, your account will be loaded!

Verkkopankkisiirto

  • You can load your account here.
  • Fill all the required fields. Details must include your account name (e.g., bonga1231).
  • Carefully check everything you fill in, including the beneficiary's name and the account, before proceeding. Unfortunately, we cannot offer any refunds for this method of payment, so any credits can only be paid in tokens.
  • After sending a wire transfer, it will take 2-3 business days to process it and credit tokens to your account.
  • If you have problems or questions regarding payment via bank transfer, contact our customer support: support@bongacams.com.

What to do if I made a payment, but did not receive tokens?

If you have any problems regarding your token balance, please contact our customer support at support@bongacams.com. Be ready to provide our professionals with personal and payment information as well as the amount sent.

How can I get FREE tokens?

You can get FREE tokens quite easily. Another way of making free tokens is to take part in the Cashback -palautus customer program. If you get into the TOP 5, you might win up to 200 tokens as a bonus.

You can also get 50% of your friend's first purchase when you refer a friend to register at BongaCams. Another option to get an initial bonus of 10 free tokens is to make a purchase of any amount of tokens.

How much of my money goes to the models?

Pretty much about 50%. This is what makes us so different from our competitors. Other live webcam sites pay their models 20% or less and treat them accordingly. At BongaCams, models are our top priority.
Not only do we pay them MUCH more than any other similar website, but we also treat them with the respect they deserve and often work hand-in-hand with them to develop new features for our site.

Here is an explanation:
Customers purchase Tokens in pre-defined packages. Larger packages cost less per token. But the models are always paid the same amount (0.05 €) per token, so calculating the percentage paid to the model would depend on the package purchased by the member.

Token Package Hinta Cost per Token Percentage Models Get
13 1.99 € ~0.15 € about 50%
38 4.99 € ~0.13 € about 50%
78 9.99 € ~0.13 € about 50%
231 24.99 € ~0.11 € about 50%
492 49.99 € ~0.10 € about 50%
630 65.00 € ~0.10 € about 50%
740 74.99 € ~0.10 € about 50%
5080 500.00 € ~0.10 € about 50%
10000 990.00 € ~0.10 € about 50%

Most of the money spent on BongaCams comes from the loyal members that purchase larger packages, so the average always comes to about 50%.

How much does video chat room cost?

The free chat is absolutely free for you to chat with the models. Private chats are paid.

  • Group chat per minute, tokens: 15
  • Private chat per minute, tokens: 30
  • Full private chat per minute, tokens: 45
  • Voyeur/Spy chat per minute, tokens: 7

Member Account

What do I get once I register for free?

Once you register for free, you will no longer be a guest, but a full registered member of our site.  You will automatically become a premium member once you purchase tokens for the first time. You will remain a premium member forever. No additional charges.

BongaCams FAQ

What is the premium member? How do I become one?

The premium member is just a fancy term we use to describe any member who has purchased tokens on our website at least once. So if you have ever spent money on our site, you are a premium member.  There are NO additional fees or charges, it is absolutely free, and you will remain a premium member for life.
The best part is that you get access to ALL of our amazing features. Basically, being a premium member gives you access to EVERYTHING.  Even if you choose to buy our lowest-priced bundle of tokens for 1.92 euro, you will be instantly upgraded to a premium member for life.  We guarantee that this is the best value for your money you will ever get.

I forgot my password. How can I restore it?

If you have forgotten your password, please visit our Tilin Palautus page and fill in the necessary fields. After providing your username and e-mail address, a message will be sent to you containing instructions regarding your new password.

BongaCams FAQ

BongaCams Models

What are the models not allowed to do?

The model cannot show a video instead of a live broadcast. We urge you to report us any violation of the rules.

What kind of models do you have?

Most of our models are female, and we have several categories to choose from, e.g., Big Tits, Anal Play, College Girls, Mature, Shaved Pussy, Teens, Toys, BBW, etc. You can also choose from couples', male, and transsexual models' webcams to find what you like most.

BongaCams FAQ

What are the models' working hours?

All the models choose their own working hours. If you like some models, be sure to check out their profile pages, where you can see when they are usually online.

How can I find a specific model among hundreds of your models?

If you are looking for a specific type, you can use our Search feature at the top of the website. You can search for models by name, sex, sexual orientation, age, hair and eye colour, breast size, and several other characteristics.

BongaCams FAQ

How do I talk to models?

Only registered users can talk to models in their live chats, so make sure to log in once you have registered. Premium and VIP members can also send private messages to models.

How to become a BongaCams model?

To become a webcam performer at BongaCams, you have to be at least a 18-year-old – 21 in some regions – female, male, shemale, or couple with a working computer, webcam, and good Internet connection. To register as a model, you have to visit bongamodels.com as well as familiarise yourself with our Käyttöehdot and BongaCams Tietosuojakäytäntö carefully. Then, you will need to fill out a small form and accept our agreement in order to become a model. That's it!

Technical Help

What do I need to watch a video?

In order to have the web page operate correctly, we advise you to use such browsers as Microsoft Internet Explorer 8, Google Chrome, Mozilla Firefox 4, and more recent versions. If you have an older version, you can update them here:

Microsoft Internet Explorer: http://windows.microsoft.com/en-US/internet-explorer/downloads/ie;
Mozilla Firefox: http://www.mozilla.org/en-US/firefox/fx/;
Chrome: https://www.google.com/chrome/?hl=en.

Also, you need to install the latest version of the Flash Player. To update the Player, go to http://get.adobe.com/flashplayer/ and follow the guiding steps.

To make communication in the chat room comfortable, the recommended Internet connection speed is 512 kbit/s or faster.

I cannot see the video or chat room

If you have problems with watching the video or chat room, we advise you to clean the browser's cache memory, delete temporary Internet files, and check cookies (Ccookies must be enabled).

To clean the cache memory, follow the instructions below:
Microsoft Internet Explorer: Tools → Internet Options → General → Browsing history
Mozilla Firefox: Tools → Clear Recent History
Chrome: Asetukset → Tools → Clear Browsing Data.

If this did not solve the problem, contact out customer support at support@bongacams.com and describe the problem in as much detail as possible. We will do our best to help you.

I have other problems or questions. What do I do?

If you experience ANY problems at all with our site, please do not hesitate to contact us right away.  We are around nearly 24/7 and will help you with your problem instantly! Live support: support@bongacams.com.

Billing Help

Can I buy tokens without a credit/debit card?

Yes, you can. We have several other payment methods available. You can choose from the following payment methods to buy tokens:

  • Tekstiviesti;
  • Bank wire transfer;
  • Bitcoin

I wanted to buy tokens with my credit/debit card, but the transaction was declined. Why?

There might be several reasons why the transaction with your card was declined. First of all, you should check your account for available funds as well as your card's expiration date. Some banks may also block online transactions for security reasons. In this case, you should contact your bank to clarify their online payment policy. If you still have the same problem, please send an e-mail to our customer support at support@bongacams.com and our professionals will try to find a solution that suits you best.

Are there any recurring charges if I pay by credit card?

No, BongaCams does not have any recurring charges as we want our members to decide for themselves when they want to buy more tokens.

What will appear on my credit card statement?

We do not want our customers to have any concerns about their privacy. That is why all the transactions with BongaCams will appear under EPOCH or SegPay.

I purchased some tokens, but still have not received an e-mail confirmation/receipt. Why?

An e-mail confirmation is sent automatically with each order. To receive our messages, you must enter a valid e-mail address when signing up as a member. If you used a valid e-mail address, please check your spam folder as many e-mail accounts are protected with spam filters. If you find our message in your spam folder, mark it as regular mail to receive all the future e-mails in your inbox.

Why is it that the dates of the charges on my bank statement do not match the purchase dates?

Some banks can delay transactions until your account is totally cleared and that is why you will notice some dates of the charges being different from the dates of the purchases.

Is my personal information safe at BongaCams?

BongaCams has all the necessary security measures to keep your private data safe. Our website uses HTTPS to provide maximum safety to our members and our billing system meets all the international standards and requirements.

I have another question about billing not covered here. What should I do?

If you have any further questions or problems, please contact our customer support at support@bongacams.com.